Focus on Patient Needs, Not Professionals’ Convenience
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This post from the Mayo Clinic Center for Innovation is important for medical professionals to consider, but I believe the lesson is an important one across the board for all companies that provide services to people–and that includes most organizations we encounter from day to day. Education, healthcare, government agencies, and others are, unfortunately, set up more for the convenience of the professionals involved than for the people who use the services. What would happen if we were change that tomorrow, as we need to do?
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“Post Written By Guest Blogger, Kathy Kastner Which came first: hospitals or patients? Although filled to the brim with patients, […]”
The Creative Apothecary Proposes a People First Approach to Organizations!